twist of fait accomplis

Went to ask a question today of Citimortage through their web site and got this:

So, wait... go ahead and ask a question, but don't use "non-allowed characters" like a question mark?!

I'm not sure which is worse: this, or Nuance's contact form which limits you to 100 characters. Do you have any idea how hard it is to ask a question of any depth in 100 characters or less? What's with having any limit? Let me ask my damn question if you want my money. (That, and try answering my question when you get it. Which you haven't done.)